Terms of Use & Privacy Policy
Craig Eveleigh Plumbing values transparency, trust, and compliance. These Terms of Service and Privacy Policy outline how we operate as a licensed plumbing business in Queensland (QBCC 1090203), the standards we follow when providing plumbing services, and how we protect your personal information. By using our website or engaging our services, you agree to the following terms.
- Effective Date: 1 October 2025
- Last Updated: 1 October 2025
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Terms of Service
1. Service Agreement
When you engage Craig Eveleigh Plumbing, you enter into an agreement for residential and commercial plumbing services across Logan, Brisbane Southside, Ipswich, and surrounding areas. Services include but are not limited to:
- Emergency plumbing (24/7 response)
- Blocked drains and drainage solutions
- Hot water system installation and repairs (gas, electric, solar)
- Bathroom renovations and waterproofing (7-year guarantee)
- General plumbing, gas fitting, and maintenance for rental properties
2. Pricing and Payment
- All pricing is provided upfront, with no hidden fees.
- Standard call-out fees apply, with after-hours emergency callouts from $300 + GST.
- Quotes may be given over the phone for certain services (e.g., hot water system replacements).
- Payments are required upon completion of service unless otherwise arranged in writing.
3. Guarantees
- Waterproofing work is backed by a 7-year guarantee.
- All plumbing services are carried out by licensed, insured professionals in compliance with Australian standards.
- Customer satisfaction is assured; if there are issues with workmanship, we will rectify them at no extra cost.
4. Liability
- Craig Eveleigh Plumbing is not liable for damages caused by pre-existing conditions, misuse, or neglect of plumbing systems.
- Our liability is limited to the value of the service provided, to the extent permitted by law.
5. Intellectual Property
All content on our website (text, images, logos) remains the property of Craig Eveleigh Plumbing. You may not reproduce or distribute any content without prior written consent.
6. Governing Law
These Terms are governed by the laws of Queensland, Australia.
Privacy Policy
Craig Eveleigh Plumbing complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This section explains how we collect, use, and safeguard your data.
1. Information We Collect
We may collect the following types of personal information:
- Name, phone number, email, and address
- Property details relevant to plumbing services
- Payment information (processed securely through trusted third-party providers)
- Website usage data (e.g., IP addresses, cookies, analytics)
2. How We Collect Information
- Directly from you when you contact us via our website, phone, or email
- Automatically via cookies and tracking technologies when you visit our website
- From third-party service providers (e.g., booking platforms, payment processors)
3. How We Use Your Information
- To provide plumbing services and process bookings
- To issue invoices, quotes, and receipts
- To send important service updates and reminders
- For marketing purposes such as email newsletters (only with your consent)
- To improve our website functionality and user experience
4. Sharing Your Information
We only share your information with:
- Trusted subcontractors and employees who need it to perform services
- Third-party payment providers
- Regulators or legal authorities when required by law
We do not sell your personal information to third parties.
5. Cookies and Tracking
Our website uses cookies to analyse traffic and improve performance. You can disable cookies in your browser, but some site features may not work correctly.
6. Data Security
We take reasonable steps to protect your data through secure servers, encryption, and access restrictions. However, no system is 100% secure, and we cannot guarantee absolute protection.
7. Data Retention
Personal information is retained only as long as necessary to provide services or comply with legal obligations.
8. Your Rights
You have the right to:
- Request access to the information we hold about you
- Correct or update your personal information
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for marketing communications at any time
To exercise your rights, please contact us.
9. Children’s Privacy
Our services are not directed at individuals under 18. We do not knowingly collect children’s data.
10. Changes to This Policy
We may update this policy from time to time. Updates will be published on this page with a revised effective date.